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Solutions

Let Us Take IT Off Your Hands

Focusing On Your Core Business

Free up your time and resources for your own business priorities instead of being distracted by IT.  Vertex Consulting Group has deep expertise in a broad range of technologies and a core competence in maintaining a high availability of IT.

Vertex Consulting Group delivers best practices monitoring and management of all your IT assets with the use of hundreds of monitor suites. These suites are sets of monitoring and alerting rules, developed in partnership with leading vendors like Microsoft, Intel, Cisco, Symantec and others. Monitor suites help ensure that everything in your IT environment is being effectively monitored and alerted on, and puts performance-related data at our fingertips. Detailed, accurate data also helps expedite diagnostics and resolution when IT issues do occur.

Because the managed services platform we use has an open architecture, any customer environment, no matter how diverse, can be easily integrated. Any changes, such as the addition or removal of systems, devices and software are detected automatically and accommodated smoothly.

As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team are distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.

Partnering with Vertex Consulting Group to take care of your IT means you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.

Vertex Consulting Group can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets, including systems, software, devices, cloud and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.

When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, saving you the often considerable costs of downtime.

With all the IT health and performance data that 24 X 7 monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.

Vertex Consulting Group is well-equipped to perform regular business reviews with you. Acting much like the Chief Information Officer of a larger business, we can review the past performance of your IT assets, assess the overall health of your IT infrastructure, plan for future capacity requirements, and consult on industry trends and new technologies.


For example, you can choose to receive an Executive Summary report on a regular basis. This report is generated from the detailed operational and system data gathered from 24/7 best practices monitoring of your IT assets. This report provides an overview of the status of your IT health, including hardware and software inventory changes, patch status, security vulnerabilities, total alert counts for your workstations and servers, and a summary of remediation and maintenance actions performed by Vertex Consulting Group.


With access to detailed performance data on your IT assets, and armed with the knowledge to expertly manage your systems, software, security, and solutions, you can count on your Managed Services Provider to support you in making the right IT choices and investments for your business.

 

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