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Support

We Got This

 

One of the huge advantages in partnering with Vertex Consulting Group for your technology needs is the ability to get problems resolved fast. You need your employees focused on your business, and you need your technology to be a useful tool – not an obstacle that has to be overcome.

Our cutting-edge support service gives your staff the lifeline they need, when they need it. From the simplest to the most complex, technology issues are identified and resolved efficiently and effectively without costly delays and disruptions.

Our remote assistance software allows us to monitor all of the critical functions of your network. In the event that an issue develops, our system automatically generates a service request and enables our experienced technicians to resolve the problem. Your business keeps moving, and your employees stay productive.
Critical updates. Security patches. System updates. Do you know what you need, and what you don’t? We do. And we’ll manage them all for you. We’ll keep your network and your devices running at peak efficiency, and make sure you’re always up to date.
Regardless of how sophisticated your environment is, there will always be times when something goes wrong. At Vertex, our Total Care managed service program provides an easy-to-access support system called Help Desk. With a single telephone call or an email, you can access a qualified, highly-trained technician to resolve the problem.
Today’s network technology is constantly evolving. Our skilled network engineers can design, monitor, manage and support even the most complex network environments. From on-premise to cloud-hosted environments, our engineers are riveted by technology.

 

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